1 · Countries we cover
FLOFUM, S.L., trading as Tooly Kit, delivers to street addresses throughout the European Union. Because payment happens at handover, a human being has to be there to take the parcel and pay for it — which rules out PO boxes, poste restante and automated parcel lockers.
2 · From request to doorstep
- You send the request. No money moves and no card details are asked for.
- We call or email. Normally within one working day, to confirm the item, the address and the exact sum the courier will collect.
- It ships. The parcel goes to our carrier and a tracking number reaches you by email.
- You pay on arrival. Cash, to the courier, once the box is in your hands.
Nothing binds us until step 2 is done. If we cannot reach you after reasonable attempts, or the item turns out to be unavailable, the request lapses and you are charged nothing.
3 · How long before it leaves us
Confirmed orders leave the warehouse within one to two working days. Working days mean Monday to Friday excluding public holidays, both here and in the destination country. Anything confirmed after 14:00 CET counts as the following working day.
4 · Transit estimates
Measured from dispatch, not from when you sent the request. These are carrier estimates and not guaranteed dates.
| Destination | Working days after dispatch |
|---|---|
| Central Europe (PL, CZ, SK, HU, SI, HR) | 3 – 6 |
| Western Europe (DE, AT, NL, BE, FR) | 4 – 7 |
| Southern Europe (IT, ES, PT, GR) | 5 – 8 |
| Northern & Baltic (SE, DK, FI, EE, LV, LT) | 5 – 9 |
| Islands and remote regions | 7 – 12 |
Peak periods, weather and failed first attempts all stretch these. If your parcel is badly overdue, email support@tooly-kit.com with the order reference and we will chase the carrier.
5 · What the delivery costs
Any carriage or cash-handling charge is stated in full during the confirmation call, before you commit to anything. The figure agreed there is the figure the courier collects. No handling fee, fuel surcharge or "administration cost" appears at the door.
| Charge | Amount |
|---|---|
| Standard carriage | €4.90 |
| Order value above which carriage is free | €99.00 |
| Cash-on-delivery handling | €2.50 |
6 · Paying the driver
Payment is cash, in the currency of the delivery country, handed to the courier. Bring the exact amount where you can — drivers frequently carry no float.
Our carriers cannot take cards, cheques or transfers at the door. Nobody acting for us will ever ring you beforehand asking for card details, a bank transfer or a fee to "release" the parcel. That call is a scam; please report it to support@tooly-kit.com.
7 · Checking before you pay
You are entitled to inspect the parcel before money changes hands. If the contents are wrong, visibly damaged, or the sum requested does not match the confirmation, refuse the delivery. Nothing is owed and the parcel travels back to us at our cost.
Problems found after you have paid are dealt with under the Returns policy.
8 · Nobody home
Carriers typically try twice. After a second failure the parcel sits at a local depot for a limited window and is then returned to us. Contact us and we will usually arrange another attempt.
Repeatedly refusing confirmed cash-on-delivery parcels without reason leaves us carrying real shipping costs, and we reserve the right to decline further orders to an address with a history of unclaimed deliveries.
9 · Wrong address
Check the address carefully on the confirmation call. We are not responsible for a parcel correctly delivered to an address you gave us incorrectly. Spot a mistake before dispatch and we will fix it for nothing.
10 · Damage in transit
Visible damage on arrival: note it with the driver or refuse the parcel outright. Damage found after opening: email us within 14 days of delivery with photographs and your order reference, and we will arrange a replacement or refund under the Returns policy.
11 · Asking about a delivery
support@tooly-kit.com, or by post to FLOFUM, S.L., Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain.