Asked often enough

Cash, to the courier, when the parcel reaches you. Nothing is taken when you send the request and this website processes no payments at all.

No. Cash on delivery is the only method we operate. We hold no card terminal and no gateway, and the courier cannot take a card at the door.

Never. We do not collect card numbers, CVV codes or banking credentials, and we have no system capable of storing them.

Anyone contacting you in our name asking for card details, a transfer or a "release fee" is not us. Report it to support@tooly-kit.com.

The delivery country's own. The exact figure is agreed with you before dispatch. Bring it exactly if you can — drivers rarely carry change.

No. The sum agreed on the confirmation call is the sum collected, carriage and any handling charge included. See Delivery.

Through the form on the Contact page — tell us the item and where it is going. We come back to you to confirm stock, the total and a delivery window before anything ships.

Your request is an offer to buy, not a contract. A contract exists only once we have confirmed the order and told you it is on its way. Until then either side can walk.

There are no accounts. We need a name, delivery address, email and phone number so the courier can find you — nothing more.

Yes. Email before dispatch and we amend or cancel free. After dispatch you can refuse the parcel at the door and pay nothing, or return it inside 30 days.

Across the European Union, to street addresses only. Cash on delivery needs a person present, so parcel lockers and PO boxes are out.

One to two working days to leave us after confirmation, then roughly 3–6 working days in Central Europe, 4–7 in Western Europe, 5–8 in the south, 5–9 in the north and Baltics, and 7–12 to islands and remote regions.

Estimates from the carrier, not guaranteed dates. Detail on the Delivery page.

Yes — a tracking number is emailed when the parcel leaves the warehouse.

Carriers normally try twice, then hold the parcel at a depot for a short period before returning it to us. Get in touch and we will usually arrange another run.

Yes, and we would rather you did. If the contents are wrong or damaged, refuse the delivery — you owe nothing and it comes back at our cost.

Thirty days from delivery, no reason needed. EU law sets the minimum at fourteen; the extra sixteen are ours. Full detail in Returns.

By bank transfer to an IBAN you give us, within 14 days of the goods arriving back or of you proving they were sent, whichever comes first.

You, if you simply changed your mind. Us, if it is faulty, damaged in transit, or not what you ordered.

Two years of legal conformity cover under Directive 2019/771. Faulty or mis-described inside that window means repair, replacement, a price cut or your money back.

If you can see it before paying, refuse the delivery. If you find it after opening, email support@tooly-kit.com within 14 days with photographs and your order reference and we will replace or refund it.

Tooly Kit is a trading name of FLOFUM, S.L.. Full registration details are on the Contact page.

support@tooly-kit.com — usually answered inside one working day — or the form on the Contact page.

Used to process and deliver the order, and passed to the courier so the parcel arrives. Never sold. Your GDPR rights and the full picture are in the Privacy Policy.